Privacy Policy

Last updated: 14th November 2025

We take your privacy seriously. This notice explains what personal data we collect, how we use it, and the choices you have. It applies to all visitors to this website.

 

1. Who We Are

The Refill Method Ltd (or your company name) is the data controller for this website.

If you have any questions, contact us at [email protected].

 

2. What Data We Collect

a) Data you provide directly

• Contact form details (name, email, message)
• Any information you share voluntarily

b) Data collected automatically

• IP address
• Browser type and device info
• Pages viewed and time on site
• Cookies and similar tracking technologies (see Cookie Policy section)

c) Analytics

We use Google Analytics to understand how visitors use the site. These tools may collect anonymised usage data depending on your cookie consent.

 

3. How We Use Your Data

We use your data to:

• Respond to contact form submissions
• Send newsletters

We do not sell your data. Ever.

 

4. Legal Basis for Processing

We rely on:

• Consent — for cookies and marketing communication
• Legitimate interests — to operate and improve the website
• Contract — when replying to enquiries you send us
• Legal obligation — where required by law

 

5. How Long We Keep Data

 

We keep personal data only as long as needed:

• Contact form messages: up to 12 months
• Analytics data: per tool settings (Google Analytics default retention unless you adjust it)
• Cookie data: per cookie duration listed in the Cookie Policy

 

6. Sharing Your Data

We may share limited data with:

• Website hosting providers
• Service providers who help us run the site

All partners are required to comply with UK GDPR.

We do not transfer your data outside the UK unless adequate safeguards (e.g., Standard Contractual Clauses) are in place.

 

7. Your Rights

Under UK GDPR, you can:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent at any time
• Request data portability

To use any of these rights, contact us at: [add email]

You also have the right to complain to the ICO: www.ico.org.uk.

 

8. Cookie Policy

 When you visit our site, cookies may be placed on your device.

Types of cookies we use: 

• Essential cookies: Required for the website to function. These cannot be switched off.
• Analytics cookies (optional): Used to understand how the site is used. Only activated if you click “Accept” on the cookie banner.
• Functional cookies (optional): Used to remember preferences, such as language settings.

Changing your cookie preferences

You can:

• Manage consent via our cookie banner
• Clear or block cookies through your browser settings at any time

Cookies we may use

(Tailor these to your tools)

• _ga – Google Analytics – tracks site usage – expires after 2 years
• _gid – Google Analytics – distinguishes users – expires after 24 hours
• cookie_consent – remembers your cookie settings – expires after 6–12 months 

 

9. Security

 We use appropriate technical and organisational measures to protect your data. No website is risk-free, but we take security seriously and regularly review our approach.

 

10. Updates to This Policy

 We may update this policy from time to time. The latest version will always be published on this page.